Delivery and Installation
Contact Us for Support
For specific questions regarding your delivery, tracking, or installation:
Schedule & Confirmation
Standard Delivery Time
Expect your item to be delivered within 3 to 7 business days after order confirmation, depending on your location and item availability.
Confirmation
Our team will contact you (via call or SMS) 24 hours before the scheduled delivery time to confirm your availability.
Failed Delivery
If no one is available to receive the item during the agreed-upon schedule, a re-delivery fee may apply.
Receiving Your Order
Required Documents
Please prepare a valid ID and a copy of your sales invoice or order confirmation for verification.
Inspection
- If you notice damage, please make a note of it on the delivery receipt and contact us immediately.
Professional Installation Services
For select appliances and furniture, our expert technicians offer professional installation.
Included Installation
What You Need to Prepare
Services NOT Included
Delivery and Installation Fees
Fees vary based on the item, service required, and delivery location.
Standard Delivery Fee
A base fee applies for most areas. Check with your nearest Addessa Branch or our customer service for the exact rate for your address.
Installation Fee
Varies per appliance. If you want to be assisted, kindly connect with us thru Contact Us
Out-of-Area Surcharge
Deliveries to remote or provincial areas outside our standard service zones may incur an additional surcharge.
Need to Change Your Schedule?
Contact Us for Support
For specific questions regarding your delivery, tracking, or installation:
customerservice@addessa.com
Phone
0917-809-6570
Available daily from 8AM to 8PM
Visit
Consult the staff at your purchasing Addessa branch.
Work Day
Monday - Friday:
8:00 am to 5:00 pm